Privacy Policy
Chirp Labs values and respects the privacy of the people we deal with. Chirp Labs is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. Policy describes how Chirp Labs ("we," "us," or "our") collects, uses, and shares information when you use our website www.trychirp.com (the "Site").
Personal Information we collect
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
If you choose to contact us through the contact form on the Site or via email, we may collect your name, email address, and any other information you choose to provide. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. The Site uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, it may be connected to you.
AI-Powered Sales Co-Pilot and Data Processing
Chirp Technologies is an AI-powered sales co-pilot that utilises advanced artificial intelligence models, including Chat GPT, to enhance your sales processes and provide personalised assistance. As AI is core to our service, we want to ensure you are fully informed about how we use your data in conjunction with these AI tools.
Data Sharing with AI Models:
To power Chirp Technologies' AI-enhanced features, we share the following types of data with our AI models, including Chat GPT:
- Sales conversations and interactions
- Customer information and contact details
- Sales pipeline and deal status data
- User queries and commands to the AI co-pilot
This data sharing is essential for Chirp Technologies to function as your AI sales co-pilot, providing features such as personalised sales strategies, automated follow-ups and deal insights.
User Content:
Given that AI capabilities are integral to Chirp Technologies' functionality, by using our service, you are consenting to the processing of your data by our AI models. This consent is separate from and in addition to any Google OAuth consent you may have provided.
How Consent Works:
1. When you first sign up for Chirp Technologies, you will be presented with our terms of service and this privacy policy.
2. By accepting our terms and creating an account, you are providing explicit consent for us to process your data using AI models as described in this policy.
3. You can withdraw your consent at any time by closing your account, as Chirp Technologies cannot function without AI processing.
Your Choice:
We understand the importance of your data and the trust you place in us. While opting out of AI-powered features is not possible without discontinuing the use of Chirp Technologies, we are committed to using your data responsibly and solely for the purpose of enhancing your sales performance.
How We Use Your Information
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications are sent in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication.We do not sell, trade, or otherwise transfer your Personal Information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating the Site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
How do we protect your personal information?
When you contact us through the Site's contact form or via email, we will maintain your contact information for our records unless and until you ask us to delete this information. Chirp Labs will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Links to third party sites
The Site may contain links to websites operated by third parties. If you access a third party website through the Site, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Disclosures
Chirp Technologies use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Contact Us
If you have a question or concern in relation to our handling of your personal information or this Policy, please contact us by e-mail at support@trychirp.com
Updated June 2024