Chirp Terms and Conditions

Welcome to Chirp! We are an AI-powered sales platform designed to help with the sales process (Services), as set out in more detail on our website (Site).

In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean Chirp Labs Pty Ltd (ACN 675 585 387).

These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use the Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

Our Disclosures

Please read these Terms carefully before you accept. We draw your attention to:

• our privacy policy (on the Site) which sets out how we will handle your personal information;
• clause 2.6 (Variations) which sets out how we may amend these Terms;
• clause 5 (Price and Payment Terms) which sets out important information about payments and recurring services, including whether you can cancel the Services and whether any of the Services auto-renew, including:
  • Monthly Plans: You may cancel at any time with cancellation taking effect at the end of the then current billing cycle; or
  • Annual Plans: We provide a 7-day cooling off period, during which you may cancel and receive a full refund. After this period, early cancellation will result in a charge of 25% of the remaining plan value as a genuine pre-estimate of our losses; and
• clause 11 (Liability) which sets out exclusions and limitations to our liability under these Terms.

These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.

1. Disclaimer

You acknowledge and agree that we may use artificial intelligence (AI) technology to provide the Services. While we take reasonable steps to ensure accuracy, AI technology has inherent limitations and may produce errors, inaccuracies, or incomplete information. We accept no liability, and you waive and release us from any Liability arising from your reliance on any AI-generated content we may provide you through our Services. You understand that AI-generated content should not be relied upon without appropriate human review, and it is your responsibility to independently verify, evaluate and validate any information provided.

2. Engagement and Term

You accept these Terms by creating an Account.

Subject to your compliance with these Terms, we will provide you with access to the Services.

We will not be responsible for any other services unless expressly set out in these Terms or on our Site.

If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.

We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services.

3. Account

You must sign up for an Account in order to access and use the Services. We reserve the right to refuse your application for an Account or your right to use an Account for any reason we determine, acting reasonably and in a non-discriminatory manner. Examples of when we might refuse you an Account are where you work for a competitor, you or a connected entity has been terminated from using our Services previously, we believe that you intend to breach the terms of this Agreement, or if you have poor credit rating.

While you have an Account with us, you agree to:

• keep your information up-to-date (and ensure it remains true, accurate and complete);
• keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
• notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.

Through the Account you can authorise or add Authorised Users to use the Services. The following terms apply:

• (a) we grant you the right to add or remove Authorised Users to use the Software in accordance with the Account (which may place limitations on the number of Authorised Users). This right is non-exclusive, non-transferable, and limited by and subject to this Agreement;
• (b) you are liable for all Authorised Users' use of the Services and any breach of these Terms;
• (c) the Terms still apply and bind all Authorised Users, except that terms relating to Fees and termination will apply only to you; and
• (d) any Authorised User's licence to access the Services will terminate upon the termination of your Account.

You are solely responsible for your account credentials and for all use and activity carried out under your Account. You must not share your account credentials with any third party and must ensure your Authorised Users do not share their credentials with anyone else. We will not be liable for any loss or damage arising from any kind of unauthorised activity that takes place under your Account.

If you close your Account, you will lose access to the Services and Your Data stored in the Account, which may be deleted by Chirp after closing your Account.

4. Services

We offer both free Services and Paid Services:

• Free Services: You receive access to Chirp with up to 4 deals per month; or
• Paid Services: You receive access to Chirp at increased deal capacity, as set out on our Site.

Details of our Paid Services, including features, limitations, fees and billing cycles (for recurring services) are set out on our Site.

Support Services

Subject to the below conditions being met, we will provide you the Support Services:

• you are not in breach of any term of the Terms and you are using the Services as intended under the Terms;
• your Operating Environment meets any minimum requirements set out on the Site or as provided to you; and
• you have provided all information requested by us in relation to Support Services.

Our liability for any failure to provide the Support Services is limited to resupplying the Support Services to the extent required to remedy the failure. This is your sole remedy for any failure to provide the Support Services.

For clarity, any Intellectual Property Rights arising in connection with the Support Services (including any enhancements or customisations) vest exclusively in us immediately upon creation.

Fair Use: You must make fair and reasonable use of the Service, including in line with any published fair use policy on the Site. In general, legitimate use of the Service for its intended purpose will not cause you to be in breach of this clause. We retain the sole right to determine the activities that may be deemed unreasonable use of the Service. Unreasonable use of the Service includes, without limitation, any use which:

• is in breach of any applicable law, including without limitation any law or regulation in relation to privacy or spam;
• interferes with others' use, access or enjoyment of the Service;
• causes significant congestion or reduces our ability to fairly and equitably provide the Service to other users;
• attempts to bypass or manipulate limitations or usage restrictions on the Service;
• is not genuinely needed by you for your legitimate business needs;
• constitutes abnormal or excessive use of the Service compared to the average use by other users on similar plans;
• results in restricted or disallowed content being disseminated through the Service, including, without limitation, spam; or
• involves resupplying or reselling the Service or sharing access to the Service without our express written consent.

Service Updates: We may implement (at our absolute discretion) updates and modifications to the Services from time to time. We will endeavour to provide you with reasonable prior written notice of any update and modification that is likely to affect the availability of the Services or is likely to have a material negative impact on you.

Warranties about the Services

We warrant and agree that:

• the Services will perform materially in accordance with the Services descriptions set out on the Site; and
• we will maintain sufficient and appropriately qualified and experienced personnel to operate and provide the Services and the Support Services in accordance with the Terms.

The Services may utilise, incorporate or depend on other third-party services (including, without limitation, hosting services) and you agree that to the extent permitted by law, we will not be responsible or in any way liable for any defect or interruption to the availability of the Services resulting from the failure of such third-party services.

To the maximum extent permitted by law, we exclude all liability and all warranties of any kind, whether express or implied, statutory or otherwise, other than those set out in the Terms.

5. Price and Payment Terms

5.1 Billing Structure: If you select Paid Services, you may nominate a monthly plan or an annual plan. For monthly plans, you will be billed on a regular monthly basis, as set out on our Site, at the beginning of each billing cycle. For annual plans, you will be billed upfront and in full at the time you purchase the annual plan. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Site (as applicable).

5.2 We are entitled to modify our Fees at any time by prior written notice to you, but the increase will only start at the start of the next billing cycle which is at least 60 days after our notification to you.

You may upgrade or downgrade any recurring Services at any time through your Account. Changes to your recurring Services will take effect as follows:

• Upgrades: Immediately, with pro-rata charges applied for the current billing cycle.
• Downgrades: At the beginning of the next billing cycle.

All recurring Services continue for the agreed Service term (that you selected when purchasing the Service) (Service Term). At the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for recurring monthly periods (each of which will be considered a Service Term).

Our payment methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).

You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.

If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may:

• suspend your access to the Services;
• charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia's cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly; and
• charge you for any reasonable costs incurred in the recovery of the debt from you (including but not limited to court costs, legal costs and debt collection agency costs).

You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

6. Licence

During the Term, we grant you a right to use our basic Services in accordance with these Terms. This right cannot be passed on or transferred to any other person other than your Authorised Users.

When you purchase our Paid Services, your access rights will vary based on the type of Service. For one-time purchases, we grant you the right to access the purchased Service until the earlier of the specified duration of access, the termination of these Terms or your cancellation of the specific Service. For recurring services, we grant you and your Authorised Users a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.

You warrant and agree that:

• there are no legal restrictions preventing you from agreeing to the Terms;
• you are not insolvent, in administration, bankruptcy or liquidation, and are able to pay your debts as they fall due;
• you will always act in a courteous and polite manner whenever dealing with us, and never in an antisocial, discriminatory, abusive, hostile or obscene way;
• you will cooperate with us and provide us with all assistance, resources, data, people, information, facilities, access, and documentation that is reasonably necessary to enable us to perform the Services and as otherwise requested by us, from time to time, and in a timely manner;
• all information and documentation that you provide to us or upload into the Services in connection with the Terms is true, correct, and complete, and that we will rely on such information and documentation in order to provide the Services; and
• you are solely responsible for establishing and maintaining any Operating Environment necessary to use and obtain the benefit of the Services.

You must not:

• (a) access or use the Services in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
• (b) interfere with or interrupt the supply of the Services, or any other person's access to or use of the Services;
• (c) introduce any viruses or other malicious software code into the Services;
• (d) use any unauthorised or modified version of the Services, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;
• (e) attempt to access any data or log into any server or account that you are not expressly authorised to access;
• (f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
• (g) use the Services to train your own AI or machine learning product or services (whether for yourself or for sale);
• (h) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
• (i) access or use the Services to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

7. Availability, Disruption and Downtime

While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.

The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.

8. Intellectual Property and Data

We own all Intellectual Property Rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our Intellectual Property Rights without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.

We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions. Any feedback you provide to us will be owned by us.

Your Data

We do not own any of Your Data, but when you enter, or upload any of Your Data into the Services (including via integrated services from data sources such as, but not exclusive to, CRM, calendars and call recorders), you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Services (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:

• supply the Services to you (for example, to enable you to access and use the Services), and otherwise perform our obligations under these Terms;
• diagnose problems with the Services;
• improve, train, test, develop and protect the Services;
• send you information we think may be of interest to you based on your marketing preferences;
• perform analytics for the purpose of remedying bugs or issues with the Services; or
• perform our obligations under these Terms (as reasonably required).

You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks.

You are responsible for (meaning we are not liable for):

• the integrity of Your Data on your systems, networks or any device controlled by you; and
• backing up Your Data.

When you use the Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, including our AI systems and algorithms, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable. Any improvements, learnings, or enhancements to our Services resulting from such data analysis will be owned by us.

We will use our best efforts to ensure that Your Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to Your Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference. We do not guarantee that Your Data will be backed up.

If you do not provide Your Data to us, it may impact your ability to receive the Services.

This clause 8 will survive the termination or expiry of these Terms.

9. Confidential Information and Personal Information

While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a 'need-to-know basis' (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.

However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.

We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.

You must only disclose Personal Information to us if you have the right to do so (such as having the individual's express consent).

We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).

Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.

This clause 9 will survive the termination or expiry of these Terms.

10. Consumer Law Rights

In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.

If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where you are located overseas, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any applicable consumer rights laws in your country.

This clause 10 will survive the termination or expiry of these Terms.

11. Liability

11.1 You acknowledge that complex software is never wholly free from defects, errors and bugs, and subject to the other provisions of the Terms, we give no warranty or representation that the Services will be wholly free from defects, errors and bugs. We disclaim all warranties that the Services will be error-free, available continuously, uninterruptedly, or be free of harmful components.

To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:

• (a) your Operating Environment; or
• (b) any use of the Services by a person or entity other than you.

Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:

• (a) neither we or you are liable for any Consequential Loss;
• (b) a party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
• (c) where the Services are not ordinarily acquired for personal, domestic or household use or consumption in respect of any failure by us to comply with relevant Consumer Law Rights, our Liability is limited (at our discretion) to supplying the Services again or paying the cost of having the Services supplied again; and
• (d) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to AU$10,000.

Nothing in the Terms excludes or limits either party's liability for:

• its wilful default of the Terms, fraud or fraudulent misrepresentation;
• its infringement of the other party's Intellectual Property Rights;
• its payment obligations under the Terms; or
• matters for which liability cannot be excluded or limited under applicable law.

This clause 11 will survive the termination or expiry of these Terms.

12. Cancellation, Suspension and Termination

Cancellation

Monthly Plan: If you wish to cancel your monthly plan, you may do so through your Account. Your cancellation will take effect at the end of your current Service Term, and the Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends).

Annual Plans: If you purchased an annual plan and wish to cancel:

• within the 7-day cooling-off period, we agree to provide you with a full refund; or
• after the 7-day cooling off period, but before the end of the Service Term, you will be charged an amount equivalent to 25% of the remaining plan value as a genuine pre-estimate of our losses, and the remaining 75% will be refunded to you.

Upon cancellation, you will revert to a free membership unless you request to delete your account.

Suspension

You acknowledge that we may suspend access to the Services temporarily if we have reason to do so (including but not limited to maintenance, updates, or upgrades).

We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.

Termination

We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if:

• you fail to pay your fees when they are due;
• you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
• you breach these Terms and that breach cannot be remedied;
• we decide to discontinue the Services, in which case we will provide you with at least 30 days' written notice and if you have paid upfront for ongoing access to any of the Services (excluding one-time purchases) we will issue you a pro-rata refund for such Services; or
• you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors' schemes of arrangement).

You may terminate these Terms if:

• we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or
• we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.

You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 13.8), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.

Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements.

Data Deletion: You may request that we delete your account and all associated data through your Account settings by emailing us at support@trychirp.com. Upon such request, we will permanently delete Your Data in accordance with our data retention policies, subject to the need to retain billing data, and any legal or regulatory retention requirements.

Termination of these Terms will not affect any other rights or liabilities that we or you may have.

This clause 12 will survive the termination or expiry of these Terms.

13. General

Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.

Disputes: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

If the Dispute is not resolved at that initial meeting:

• where you are resident or incorporated in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
• where you are not resident or incorporated in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Sydney, New South Wales, before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.

Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

Governing law: These Terms are governed by the laws of New South Wales, and any matter relating to these Terms is to be determined exclusively by the courts in New South Wales and any courts entitled to hear appeals from those courts.

Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.

Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.

Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.

Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.

Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.

Publicity: You agree that we may, with your written consent, advertise or publicise the fact you are a customer of ours, for example on the Site or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.

14. Definitions

In these Terms:

Account means an account accessible to the individual or entity who signed up to the Services.

Authorised Users means the employees and staff members of the Subscription Holder whom the Subscription Holder authorises to use the Services in accordance with clause 3.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of the Services (including the Services) will not constitute "Consequential Loss".

Intellectual Property Rights mean all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and these intellectual property rights include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semiconductor topography rights and rights in designs).

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.

Operating Environment means your operating environment, facilities, systems, networks, devices, equipment, hardware, software, telecommunications, and connections.

Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.

Services means the services we provide to you, as detailed at the beginning of these Terms.

Subscription Holder means a person or entity signing up to an Account.

Support Services means the Support Services listed in your Account or on the Site, and if none are listed, then Support Services will mean access to a general helpdesk during Business Days and hours via a ticket system to assist you in resolving technical issues or answering questions related to the Services. Any additional support services required by you may be provided at our sole discretion and may be subject to additional fees.

Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving the Services or stored by or generated by your use of the Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services.